When you register for an account with XECES, XECES obtains contact information, such as your name, address, and phone number(s). When you use the services provided by XECES, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. XECES also tracks requests you make for information on our products and services, and the responses you provide to XECES surveys. Finally, XECES keeps records of your payment history and communications you have with our support/sales teams and/or our employees. XECES does not keep track of what sites you visit when you are using the service.
XECES uses the information it gathers to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with XECES’s Terms and Conditions of Use. Information on your communications with our employees is used to address the issues raised by your communications. In addition, XECES regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that XECES not send you mailings relating to other goods and services by using the Unsubscribe link at the end of every mail or send an e-mail to info@XECES.com. XECES reserves the right, however, to send bulletins and other important information regarding the service at its discretion.
XECES does not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company’s rights or property; or (iii) in emergencies where someone’s safety is at risk. You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, domain registration records is freely available to anyone else visiting that space. XECES cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.
To view or correct the information associated with your account, please visit our myPortal at https://my.XECES.com/. Please keep in mind that under XECES’s Terms and Conditions of Use, subscribers are required to provide us with current contact and billing information. XECES, at its descretion, may ask for a copy of a government issued form of identification before disclosing billing information or before making changes or for verification purposes for the billing or contact information on an account.
If you ever leave XECES, XECES will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, XECES reserves the right to retain your contact and billing information as necessary to resolve the matter.
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